Support

01

Get in touch

A person reads every message. We aim to reply within one working day.

If you are already training with us, the quickest route is usually inside the app itself — open Coach and send your coach a message. Questions about a particular exercise are best asked on that exercise, using Ask about this, so your coach can see exactly what you were looking at.

BirdBox Coaching Limited, 19 Baggot Street Lower, Dublin 2, D02 X658, Ireland

02

The app

The things people ask most.

I cannot sign in

Use the email address your membership was set up with. If you have forgotten your password, tap Forgotten your password? on the sign in screen and we will email you a link. If nothing arrives, check the junk folder before writing to us — that is nearly always where it is.

There is nothing on today

Rest days show as rest days. If a training day is genuinely empty, your coach has not published it yet — tell us and we will chase it.

I am a coach and the app will not let me in

That is deliberate. The coaching side needs a wide screen, so it runs in a browser rather than in the app. Sign in at app.birdboxcoaching.com on a laptop or desktop.

My video will not upload

Film in shorter clips. A single set is enough — your coach does not need the whole session. If it still fails, try on Wi-Fi.

The numbers in my programme look wrong

Your numbers come from your most recent test on that movement. If you have not tested it, the app gives you the test instead of a percentage of nothing. If a number looks wrong, retest, or ask your coach on that exercise.

Something in the community upset me

Every post carries a Report control, and reports reach a coach. You can also Block any member — you will stop seeing their posts and replies straight away, they are not told, and you can undo it at any time. Our community standards set out what is not allowed.

03

Your account and your data

Deleting your account

Open the app, go to Me, and choose to delete your account. That removes your profile, your logged training, your health declaration and any footage you have sent us. It cannot be undone.

You can also ask us to do it by email, from the address on the account.

Cancelling

Cancel from your account on this website. Access continues to the end of the month you have paid for. The terms of subscription set out the detail.

Your training footage

Footage you send for feedback is seen by you, by your coach and by BirdBox administrators. It is not shown to other athletes. Anything beyond that — teaching, marketing — is optional and you control it under Me in the app. Full detail is in your training footage.

What we hold about you

Set out in our privacy notice, along with how to ask for a copy, a correction, or deletion.