Programming agreements

01

Terms of subscription

Prices, billing and cancellation. Agreed at checkout.

BirdBox Coaching Limited, a company registered in Ireland (company number 786123, VAT and OSS number IE4429982WH), trading as BirdBox Coaching, The Coaches Course, The Gymnastics Course, The Endurance Course and The Weightlifting Course — “we”, “us”.

1.1 What you are buying

A monthly subscription to remote coaching at the tier you choose at checkout. What each tier includes is set out on our website at the time you subscribe. Tiers involving individual coaching are limited in number and are subject to a coach being available.

1.2 Price and payment

Prices are shown at checkout in the currency of sale and include VAT where it applies. Your subscription renews automatically each month on the date you first subscribed, until you cancel. If a payment fails we will contact you, and we may suspend access if it is not settled.

1.3 Changing tier

You may move up a tier at any time; the new rate applies from your next billing date and your programming changes as soon as a coach is assigned. You may move down a tier with effect from your next billing date.

1.4 Cancelling

You may cancel at any time from your account on our website. Your access continues until the end of the month you have paid for, and is not renewed after that. Fees already paid are not refunded, including where you cancel part-way through a month.

1.5 Your right to cancel (consumers in the EU and UK)

You have 14 days from your first subscription to cancel and receive a refund. By accessing your programming within that period you ask us to begin supply immediately and you acknowledge that you lose that right once you have done so.

This does not apply to renewals, which are ongoing supply of a service you have already begun.

1.6 If you do not agree to these documents

You cannot use BirdBox Programming without agreeing to the terms, the waiver and the health declaration. If you decline them, tell us and we will close your subscription and refund your most recent payment in full, whether or not you have used any of the month.

1.7 Cancellation or changes by us

We may change what a tier includes, or withdraw a tier, giving you at least 30 days’ notice. If we do, you may cancel before the change takes effect and we will refund any period you have paid for beyond that date.

We may suspend or end your subscription where you behave abusively towards a coach or another athlete, or where you share your programming or account with someone who has not paid for it. Where we end a subscription for that reason, no refund is due.

1.8 Community standards

Parts of the app let you post text, photographs and video — the community threads, session questions and comments. What you post there is your responsibility, and the following applies to all of it.

We do not tolerate objectionable content or abusive behaviour. You must not post anything that is harassing, threatening, hateful, defamatory or sexually explicit, or that demeans anyone on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability or age. You must not post anything unlawful, anything that infringes someone else’s rights, anything that impersonates another person, or anything that promotes self-harm, disordered eating or unsafe training practices.

Reporting. Every comment in the app carries a report control. Reported content reaches a coach, and we aim to look at it within 24 hours. Anything that breaches these standards is removed.

Blocking. You can block another member from within the app. Once blocked, you will not see their posts or replies anywhere in the community, and you can undo it at any time under Me.

What we do about it. We remove content that breaches these standards, and we may suspend or permanently close the account of anyone who posts it. Where we close an account for a serious or repeated breach, no refund is due for the remainder of the month. Serious matters are reported to the relevant authorities.

If something in the community concerns you and the report control does not feel like enough, write to info@birdboxcoaching.com and a person will read it.

1.9 What we do not promise

Coaching is not a guaranteed outcome. We will programme thoughtfully and give you honest feedback; we cannot promise a particular level of strength, skill, weight or competitive result.

1.10 Contact

BirdBox Coaching Limited, 19 Baggot Street Lower, Dublin 2, D02 X658, Ireland · info@birdboxcoaching.com

02

Assumption of risk and waiver of liability

The risks of training with us remotely, and what you accept. Affects your legal rights.

Agreeing to this is a condition of using BirdBox Programming.

In this document, “we”, “us” and “BirdBox” mean BirdBox Coaching Limited, its directors, employees, coaches, contractors and representatives. “Your programming” means any training we write, publish or send to you, and any feedback, review or advice a coach gives you.

2.1 What this service is, and is not

Your coach writes your programming and reviews footage you send. Your coach is not present when you train. They cannot see your surroundings, your equipment, your technique except in the clips you choose to send, or how you feel on the day.

This is not medical advice, physiotherapy, diagnosis or treatment. Nothing your coach says replaces advice from a doctor or a qualified medical professional.

2.2 I understand the activity involves risk

Your programming involves physical exercise, including gymnastics, weightlifting and other functional fitness movements, using equipment such as barbells, rings, bars, ropes and boxes.

I understand and accept that this carries a genuine risk of injury, including:

• minor injuries such as bruises, strains, sprains and abrasions;
• significant injuries such as fractures, dislocations, joint, back and muscular injuries, and concussion;
• in rare cases, serious cardiovascular events, catastrophic injury or death;
• injury to a foetus, if I am pregnant.

I understand that these risks cannot be eliminated, that not every risk can be listed, and that risk may arise from my own actions, the condition of the venue or equipment I choose to train with, or from a coach misjudging my ability or condition from the limited picture they have of it.

2.3 I am responsible for where and how I train

I confirm that:

• I train in a space that is safe for the movements I am doing, with equipment in sound condition, and I inspect it before I use it;
• I judge whether I am fit to train on any given day, and I do not train when I am unwell, injured or impaired;
• I warm up properly, work within my own limits, and stop when something hurts or does not feel right;
• I have arranged appropriate supervision or spotting for any movement that needs it;
• I make sure help is available if something goes wrong, particularly when training alone or with heavy loads overhead.

2.4 I will keep my coach informed

I confirm that I have completed the health declaration truthfully, and that I will tell my coach promptly about any injury, pain, illness, pregnancy or change in my health that could affect my training.

I understand my coach can only programme for what they know about.

2.5 Programming is a suggestion, not an instruction

I understand that programming is written in advance and cannot account for how I slept, what hurts today, or what has changed since it was written. I will use my own judgement, scale or skip movements as needed, and tell my coach when I do.

2.6 I accept the risk

Knowing all of the above, I choose freely to take part, and I accept the risk of injury, loss or damage arising from my training.

2.7 Limits of our responsibility

To the fullest extent permitted by law, I agree not to bring a claim against BirdBox for injury, loss or damage arising from the ordinary risks of training described above.

2.8 Age

I confirm I am 18 or over. BirdBox Programming is not available to anyone under 18.

2.9 Governing law

This agreement is governed by the laws of Ireland, and the Irish courts have jurisdiction. If you are a consumer resident elsewhere in the EU, this does not deprive you of the protection of the mandatory consumer laws of your own country, or of your right to bring proceedings there.

2.10 If part of this is unenforceable

If any part of this agreement is found to be invalid or unenforceable, the rest continues to apply.

03

Health and participation declaration

Completed before your programming starts, and confirmed every 12 months. Seen only by your coach and by BirdBox administrators.

This is not a test and there are no wrong answers. Telling us about an injury or condition does not stop you training with us — it lets your coach programme appropriately for you.

1. Do you have any current injury, pain or physical limitation we should know about?
2. Have you had surgery or a significant injury in the last 12 months?
3. Has a doctor ever told you that you have a heart condition, or that you should only exercise under medical supervision?
4. Do you get chest pain or shortness of breath when you exercise, or have you had chest pain in the past month when you were not exercising?
5. Do you lose your balance from dizziness, or ever lose consciousness?
6. Do you have any other medical condition that could be affected by strenuous exercise — for example high blood pressure, asthma, epilepsy, diabetes, or a musculoskeletal, respiratory or circulatory condition?
7. Are you currently pregnant, or have you given birth in the last 6 months?
8. Do you take any medication we should know about, or carry medication for an emergency such as an inhaler or adrenaline auto-injector?
9. Has a doctor or physiotherapist told you to avoid particular movements or types of training?
10. Is there anything else you would like your coach to know?

We also ask for an emergency contact — name, relationship and phone number — and whether you usually train alone, which changes how your coach programmes heavy overhead and inverted work.

How we handle this

This is health data. We collect it with your explicit consent, show it only to the coach assigned to you and to BirdBox administrators, and use it solely to programme safely for you.

We ask you to confirm it is still accurate every 12 months. If you do not, your access continues as normal but your coach is told the declaration is out of date, and they may ask you before writing your next block. We delete it 12 months after you leave, and sooner if you ask.

04

Your training footage

How your clips, photos and calls are used. Some of this is part of the service; the rest is your choice.

4.1 Coaching — part of the service

When you upload a clip for feedback, your coach watches it and may record a video reply containing your footage with drawing and commentary over it. That reply goes to you.

Your footage and your coach’s replies are visible to you, to the coach assigned to you, and to BirdBox administrators. They are not shown to other athletes.

This is the service you are paying for, so it is not optional — but it stays within your coaching relationship.

4.2 The community — your choice

If you post a clip or photo in the community, other athletes on your programme can see it. Nothing is ever moved into the community from your private feedback; only what you choose to post there.

4.3 Group calls — your choice

Group calls are recorded. The recording is available afterwards to everyone on your programme, including your camera and anything you say.

You may join with your camera off — you will not be asked to explain why — and you can watch the recording instead of attending.

4.4 Teaching within the coaching team — optional

4.5 Marketing — optional

• You will not be paid for this.
• We will not use your footage in a way that is misleading or damaging to you.
• We will not publish your full name alongside your footage unless you agree separately.
• Before we use any particular clip we will ask you about that clip. This tick is your general agreement; it is not a blank cheque.

4.6 Changing your mind

You can change any of the optional answers above at any time in the app, under Me, or by emailing info@birdboxcoaching.com. From then on we stop the new use, and we remove material from our own channels where we reasonably can.

We may not be able to recall material already printed, already shared by others, or a recording someone has already downloaded.

4.7 How long we keep it

• Your training footage: while you are with us, and for 12 months after you leave. Then deleted.
• Group call recordings: 3 months, then deleted.
• Footage you have agreed we may use in marketing: kept separately for as long as that material is in use, and deleted when you withdraw consent.

You can ask us to delete any of your footage at any time.